Tag Archives: Service

Light Foresight Part IV

Damn, there are a lot of interesting stories (especially the Facebook/Google slap fight) and i don’t take the time to cover them sufficiently. So i’ll just log them here, in a light foresight entry, in order to come back later. … Continue reading

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Rediscovering the art of selling

Intro: Even after researching products on their own, many customers still enter stores undecided about what to buy. For retailers, that’s an opportunity. Key Points: Recently, the industry has been missing opportunities to make sales. New technologies, extensive retailer Web … Continue reading

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Google’s View On The Internet’s Future

Intro: Dr. Vinton G. Cerf, “The Father Of The Internet” and VP, Chief Internet Evangelist for Google gives OgilvyOne Singapore a view into his crystal ball on what the Internet will be in the future. My Take: Well, I hope … Continue reading

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Comcast Says Its Disappearing Subscribers Aren’t Cord Cutters

Intro: Comcast lost 275,000 cable subscribers last quarter, and has lost 622,000 in the first nine months of 2010. More evidence of “cord cutting”? Nope, says the cable giant. It’s evidence that the economy sucks. Key points: So we’re still stuck … Continue reading

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Those Bits Aren’t Free: Netflix Could Be Racking Up a $2 Billion Content Tab

Intro: Investors are cheering on Netflix, as it moves from DVDs to streaming video and keeps adding customers along the way. But “digital” doesn’t equal “cheap” for Reed Hastings’s company. In fact, the online move has cost Netflix at least … Continue reading

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PayPal Expands Mobile Payments; Pushes Into The Sale Of Digital Goods

Intro: PayPal said today it is launching a new digital goods payment platform that will make paying for games, news, music and other media much easier; and announced many new partnerships, including one with Facebook. Additionally, it is relaunching its … Continue reading

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Banking in an Era of Financial Reform

Summary: How do banks re-engage with customers in an era of consumer protection and financial reform? Paradoxically, through the same digital channels that disrupted the personal banking relationship in the first place. My take: I love “Mentally shift from client … Continue reading

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