Tag Archives: Service

Light Foresight Part IV

Posted on November 11, 2010 by Fabian Tilmant

Damn, there are a lot of interesting stories (especially the Facebook/Google slap fight) and i don’t take the time to cover them sufficiently. So i’ll just log them here, in a light foresight entry, in order to come back later. … Continue reading →

Posted in Light Foresight | Tagged Android, API, app, Ask, Ask Jeeves, Bank 2.0, BBC, Bon Jovi, browser, Business Model, China, crowdsourcing, Data, e-commerce, Electronics, Experience, f-commerce, Facebook, figures, flipboard, fragmentation, Futurism, Games, GMail, Google, Google TV, GPS, HD, HG Wells, HTML5, iPlayer, Kinect, m-commerce, MeeGo, Microsoft, Mobile, movies, NaaS, Natural Language, NUI, pollution, Preview, PS3, Radbox, Recupel, RockMelt, Search Engine, Service, Share, smartphone, SMS, social media, Social Web, Sony, Square, Symbian, tablet, TV, Twilio, UI, UK, US, video, Vocal Activation, Voice, waste, Watch Later, WorldWide, WP7, Xbox | 1 Comment

Rediscovering the art of selling

Posted on October 29, 2010 by Fabian Tilmant

Intro: Even after researching products on their own, many customers still enter stores undecided about what to buy. For retailers, that’s an opportunity. Key Points: Recently, the industry has been missing opportunities to make sales. New technologies, extensive retailer Web … Continue reading →

Posted in Foresight | Tagged CRM, customer, Customer Relationship, Customer XP, Josh Leibowitz, Mc Kinsey, POP, POS, sales, Service | Leave a comment

Google’s View On The Internet’s Future

Posted on October 29, 2010 by Fabian Tilmant

Intro: Dr. Vinton G. Cerf, “The Father Of The Internet” and VP, Chief Internet Evangelist for Google gives OgilvyOne Singapore a view into his crystal ball on what the Internet will be in the future. My Take: Well, I hope … Continue reading →

Posted in Foresight | Tagged convenience, Data, DiCoDE, Dr. Vinton G. Cerf, e-commerce, Experience, future, Google, GUI, hyper relevance, Hyperconnectivity, Interactive Product Placement, IPTV, Mobile, NUI, OgilvyOne, Product Placement, Service, Singapore, t-commerce, The Father Of The Internet, The Future of The Internet, TV, User Context, video, Vinton G. Cerf | Leave a comment

Comcast Says Its Disappearing Subscribers Aren’t Cord Cutters

Posted on October 28, 2010 by Fabian Tilmant

Intro: Comcast lost 275,000 cable subscribers last quarter, and has lost 622,000 in the first nine months of 2010. More evidence of “cord cutting”? Nope, says the cable giant. It’s evidence that the economy sucks. Key points: So we’re still stuck … Continue reading →

Posted in Foresight | Tagged ARPU, Business Model, cable, Comcast, Content, Early Adopter, IDTV, IPTV, Mass, media, movies, Service, TV, video | Leave a comment

Those Bits Aren’t Free: Netflix Could Be Racking Up a $2 Billion Content Tab

Posted on October 28, 2010 by Fabian Tilmant

Intro: Investors are cheering on Netflix, as it moves from DVDs to streaming video and keeps adding customers along the way. But “digital” doesn’t equal “cheap” for Reed Hastings’s company. In fact, the online move has cost Netflix at least … Continue reading →

Posted in Foresight | Tagged Content, copyright, DVD, Experience, Gerd Leonhard, IDTV, IPTV, MediaMemo, movies, Netflix, Peter Kafka, postal, Regulation, Service, STB, US, video, VOD | Leave a comment

PayPal Expands Mobile Payments; Pushes Into The Sale Of Digital Goods

Posted on October 28, 2010 by Fabian Tilmant

Intro: PayPal said today it is launching a new digital goods payment platform that will make paying for games, news, music and other media much easier; and announced many new partnerships, including one with Facebook. Additionally, it is relaunching its … Continue reading →

Posted in Foresight | Tagged American Express, AmEx, Appcelerator, Bank 2.0, Carrier, Credentials, Data, DiCoDE, digital goods, e-commerce, eBay, Facebook, Finance, m-commerce, Mobile, Money, payment, PayPal, Service, US, User Currency | Leave a comment

Banking in an Era of Financial Reform

Posted on October 28, 2010 by Fabian Tilmant

Summary: How do banks re-engage with customers in an era of consumer protection and financial reform? Paradoxically, through the same digital channels that disrupted the personal banking relationship in the first place. My take: I love “Mentally shift from client … Continue reading →

Posted in Foresight | Tagged Bank 2.0, DiCoDE, DiCoDE - the future, Engagement, Experience, Finance, Service | 1 Comment

Tag Archives: Service

Rediscovering the art of selling

Google’s View On The Internet’s Future

Comcast Says Its Disappearing Subscribers Aren’t Cord Cutters

Those Bits Aren’t Free: Netflix Could Be Racking Up a $2 Billion Content Tab

PayPal Expands Mobile Payments; Pushes Into The Sale Of Digital Goods

Banking in an Era of Financial Reform

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