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Recent Posts
- I’m late! I’m late! For a very important date! I’m late! I’m late! I’m late!
- Light Foresight Part V
- Light Foresight Part IV
- Light Foresight Part III
- Light Foresight Part II
- Big cable loses 500,000 subscribers in Q3, we neglect to send flowers
- Light Foresight Part I
- HOW TO: Optimize Your Social Media Marketing Strategy
- Microsoft Shifts From Silverlight to HTML5
- The Mac App Store: The Good, the Bad & the Unknown
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Tag Archives: Service
Light Foresight Part IV
Damn, there are a lot of interesting stories (especially the Facebook/Google slap fight) and i don’t take the time to cover them sufficiently. So i’ll just log them here, in a light foresight entry, in order to come back later. … Continue reading
Posted in Light Foresight
Tagged Android, API, app, Ask, Ask Jeeves, Bank 2.0, BBC, Bon Jovi, browser, Business Model, China, crowdsourcing, Data, e-commerce, Electronics, Experience, f-commerce, Facebook, figures, flipboard, fragmentation, Futurism, Games, GMail, Google, Google TV, GPS, HD, HG Wells, HTML5, iPlayer, Kinect, m-commerce, MeeGo, Microsoft, Mobile, movies, NaaS, Natural Language, NUI, pollution, Preview, PS3, Radbox, Recupel, RockMelt, Search Engine, Service, Share, smartphone, SMS, social media, Social Web, Sony, Square, Symbian, tablet, TV, Twilio, UI, UK, US, video, Vocal Activation, Voice, waste, Watch Later, WorldWide, WP7, Xbox
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Rediscovering the art of selling
Intro: Even after researching products on their own, many customers still enter stores undecided about what to buy. For retailers, that’s an opportunity. Key Points: Recently, the industry has been missing opportunities to make sales. New technologies, extensive retailer Web … Continue reading
Posted in Foresight
Tagged CRM, customer, Customer Relationship, Customer XP, Josh Leibowitz, Mc Kinsey, POP, POS, sales, Service
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Google’s View On The Internet’s Future
Intro: Dr. Vinton G. Cerf, “The Father Of The Internet” and VP, Chief Internet Evangelist for Google gives OgilvyOne Singapore a view into his crystal ball on what the Internet will be in the future. My Take: Well, I hope … Continue reading
Posted in Foresight
Tagged convenience, Data, DiCoDE, Dr. Vinton G. Cerf, e-commerce, Experience, future, Google, GUI, hyper relevance, Hyperconnectivity, Interactive Product Placement, IPTV, Mobile, NUI, OgilvyOne, Product Placement, Service, Singapore, t-commerce, The Father Of The Internet, The Future of The Internet, TV, User Context, video, Vinton G. Cerf
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Comcast Says Its Disappearing Subscribers Aren’t Cord Cutters
Intro: Comcast lost 275,000 cable subscribers last quarter, and has lost 622,000 in the first nine months of 2010. More evidence of “cord cutting”? Nope, says the cable giant. It’s evidence that the economy sucks. Key points: So we’re still stuck … Continue reading
Those Bits Aren’t Free: Netflix Could Be Racking Up a $2 Billion Content Tab
Intro: Investors are cheering on Netflix, as it moves from DVDs to streaming video and keeps adding customers along the way. But “digital” doesn’t equal “cheap” for Reed Hastings’s company. In fact, the online move has cost Netflix at least … Continue reading
Posted in Foresight
Tagged Content, copyright, DVD, Experience, Gerd Leonhard, IDTV, IPTV, MediaMemo, movies, Netflix, Peter Kafka, postal, Regulation, Service, STB, US, video, VOD
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PayPal Expands Mobile Payments; Pushes Into The Sale Of Digital Goods
Intro: PayPal said today it is launching a new digital goods payment platform that will make paying for games, news, music and other media much easier; and announced many new partnerships, including one with Facebook. Additionally, it is relaunching its … Continue reading
Posted in Foresight
Tagged American Express, AmEx, Appcelerator, Bank 2.0, Carrier, Credentials, Data, DiCoDE, digital goods, e-commerce, eBay, Facebook, Finance, m-commerce, Mobile, Money, payment, PayPal, Service, US, User Currency
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Banking in an Era of Financial Reform
Summary: How do banks re-engage with customers in an era of consumer protection and financial reform? Paradoxically, through the same digital channels that disrupted the personal banking relationship in the first place. My take: I love “Mentally shift from client … Continue reading
Posted in Foresight
Tagged Bank 2.0, DiCoDE, DiCoDE - the future, Engagement, Experience, Finance, Service
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Microsoft’s transformation through Ray Ozzie’s eyes
Key points: In the realm of the service-centric ‘seamless OS’ we’re well on the path to having Windows Live serve as an optional yet natural services complement to the Windows and Office software. In the realm of ‘seamless productivity’, Office … Continue reading
Posted in Foresight
Tagged 3G, 4G, Apps, Azure, Business Transformation, Change Management, Cloud, Data, Device, Georg Petschnigg, GUI, Hardware, Hyperconnectivity, Internet, Karen Davis, Kat Holmes, LTE, Metro, Microsoft, Microsoft Pioneer Studios, Mobile, NUI, NYC, Office, OS, PC, Platform, Privacy, Ray Ozzie, Regulation, REMIX, Service, Sharepoint, Transmedia, TV, UI, User Context, WhiteSpace, WiFi, Windows, Windows Live, WP7, Xbox
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New Media Foresight 